FAQs

 
Q1. What are your showroom/warehouse hours?
A1. All locations are open by appointment only Monday – Friday. Limited appointments are available on Saturday mornings at our Southside showroom.
 
Q2. What if the event is taking place in the next 24 to 48 hours and we wish to add more equipment or change an order after hours?
A2. An event coordinator is on-call at all times for after hours emergencies.  Call the office at 804-743-7980 and press 9 to be connected.
Any changes to an order must be finalized no less than 5 business days prior to the delivery date. When planning and making your initial reservation, be sure to reserve for the maximum possible number of guests. Once your final RSVPs have arrived, we can adjust numbers down, if necessary. Please inspect and verify all rentals were delivered satisfactorily. If anything is incorrect, missing, broken, or damaged, please notify us immediately to give us time to remedy the situation, and for you to avoid being charged for the damaged or missing items.   
 
Q3. Do you have a minimum order size for delivery?
A3. No, we do not require any minimums for delivery. You can rent for a party of 5 or you can rent for a party of 500. Please note that napkins and flatware are rented in minimum increments of 10; china and glassware is rented by the rack (generally 20 plates to a rack, and 25 – 36 glasses per rack, depending on style).
 
Q4. How much do you charge for delivery?
A4. Standard round-trip delivery/pickup is $175 per truck in the Richmond area, please call for pricing if outside Richmond. Standard delivery generally occurs one business day prior to the event, and pickup is the first business day after the event. Standard delivery includes delivery to the front door or ground floor of a home, venue, or business during regular business hours. Additional labor charges will apply to deliveries requiring items to be carried a substantial distance from our trucks, involving a slope or grade, needing to be taken upstairs or beyond the threshold/loading dock. Additional fees starting at $300.00 per truck, per occurrence, apply for deliveries or pick ups after hours (weekdays before 9am or after 4pm, Saturdays before 9am or after 1pm, and anytime on Sundays or holidays). A $100 convenience fee applies to any deliveries or pick ups from 9am – 1pm on Saturdays. Additional fees starting at $150 per truck, per occurrence, apply to Time Specific, Time Restrictive, and/or Time Constrained deliveries or pick ups.

A flat rate fuel surcharge of $25.00 applies to all local orders requiring delivery. This fee may increase for out-of-town orders.

 
Q5. Can I pick up my order from your store?
A5. Due to the nature of your order it may require delivery or for you to pick up your items at our Southside warehouse. Most orders may be picked up from our Southside warehouse. Smaller orders of linens, china, flatware, and glassware may be picked up from our West End location if placed a minimum of 10 business days in advance. An appointment is required for pickups/returns from our West End location. You must bring your own help to load/unload from our West End location.  There is no staff at that location to assist in loading or unloading. Our Southside location is open Monday – Friday from 9am – 3pm for pickups and returns. Staff is available only during these hours at our Southside Warehouse to assist in loading and unloading. 
 
Q6. Do your crews set up the equipment?
A6. Classic sets up and breaks down all heavy equipment (stages, dance floors, grills, lighting, etc.). Chairs and tables can be setup for an added fee per item. Classic can only provide a limited number of setups/breakdowns per week. These must be reserved well in advance. Other items (linens, china, glassware, etc.) are set up and taken down by customer.
 
Q7. What should we do with dishware before we return it?
A7. Wipe dishware and flatware free of food to avoid cleaning charges. All glassware should be emptied and lip up in the rack.  We do not require you to rinse your dishware. We do require our flatware to be rinsed in order to preserve its beauty. Food acids including coffee, carbonated beverages, and tea; ketchup, dressings, and sauces; and citrus juices are especially damaging to flatware. A cursory rinse dilutes the acids and prevents damage.
 
Q8. Do you rent tents?
A8. Yes. We offer a wide selection of tenting. A Classic consultant can meet you at the location and determine the appropriate tent solution. All you have to do is call to set an appointment. There is no charge for this service.
 
Q9.  When’s the best time to book a party-rental supplier?
A9. Book early—all good parties need to be planned in advance. Due to previously scheduled events, we may not be able to accommodate your rental needs on short notice. Any events requiring delivery in 10 business days or less and not previously booked will incur additional fees. We suggest you speak with us 6 – 12 months before an event. That’s usually enough time for us to secure the products you want, and it gives you a chance to settle the details of the event so you’ll have a better idea of what you want.  Keep in mind, this is a seasonal business, so there are no guarantees without deposits. 
 
Q10.  What’s included in the contract?
A10. Everything is itemized with its price, as well as the delivery date, delivery fee, pick-up date, damage waiver charges, and taxes.
 
Q11. How do you calculate the number of, say, plates someone will need?
A11. It depends on the service. Your wedding planner or caterer will know exactly how much coverage you’ll need, but a good rule of thumb is to have five percent more pieces on-hand for a seated dinner. For a cocktail hour, you’ll need at least three glasses for each person.
 
Q12.  Do customers ever rent from multiple rental companies?
A12. We don’t recommend it, because it makes everyone’s work more complicated. The last thing you need is to try to figure out which things belong to which company at one o’clock in the morning. If something is delivered to the wrong company, you’ll probably be charged a late fee; then you’ll have to figure out how to get it back to them.  If we don’t have something you need in our inventory, we will try and get it for you.
 
Q13.  Do we need to be present for deliveries and pickups?
A13. You do not need to be present, however, you should give us a contact number and a safe, dry place to leave your rentals.  Always, always check your equipment upon your arrival to be sure everything you ordered is there.  If something is missing, damaged, or incorrect, you must call us to let us know, or we will assume everything was delivered satisfactorily. If after hours, follow the auto attendant’s prompts to be connected to our on-call event rental coordinator to let your us know.
 
Q14.  Do we need an appointment to visit your showrooms?
A14. Appointments are required at all of our locations.