Q1. What are your showroom/warehouse hours?
A1. All locations are open from 8:30am to 5 pm Monday through Friday. Our Southside location is open on Saturday from 9am to 1pm for pick-ups, returns, and consultations.
Q2. What if the event is taking place in the next 24 to 48 hours and we wish to add more equipment or change an order after hours?
A2. An event coordinator is on-call at all times for after hours emergencies.  Call the office at 804-743-7980 and press 9 to be connected.
Q3. Do you have a minimum order size for delivery?
A3. No, we do not require any minimums for our orders. You can rent for a party of 5 or you can rent for a party of 500.
Q4. How much do you charge for delivery?
A4. Delivery and pickup is $95 in the Richmond area, please call for pricing if outside Richmond.  After hour delivery rates may apply on weeknights after 5pm, Saturdays after 5pm and anytime on Sundays.
Q5. Can I pick up my order from your store?
A5. Customer pickups and returns can be in any locations. Due to the nature of your order it may require you to pick up your items at our Southside warehouse.  Also, please note, Saturday pickups and returns may only be done at our Southside location.
Q6. Do your crews set up the equipment?
A6. Classic sets up and breaks down all heavy equipment (stages, dance floors, grills, lighting, etc.). Chairs and tables can be setup for an added fee per item. Other items (linens, china and glassware) are set up and taken down by customer.
Q7. What should we do with dishware before we return it?
A7. Wipe dishware and flatware free of food to avoid cleaning charges. All glassware should be emptied and lip up in the rack.  We do not require you to rinse your dishware. We do require our Gold Flatware to be rinsed in order to preserve its beauty.
Q8. Do you rent tents?
A8. Yes. We have frame and revelation pole tents. A Classic consultant can meet you at the location and determine the appropriate tent solution. All you have to do is call to set an appointment. There is no charge for this service.
Q9.  When’s the best time to book a party-rental supplier?
A9. We suggest you speak with us about 6 months before the wedding. That’s usually enough time for us to secure the products you want, and it gives you a chance to settle the details of the event so you’ll have a better idea of what you want.  Keep in mind, this is a seasonal business, so there are no guarantees without deposits.
Q10.  What’s included in the contract?
A10. Everything is itemized with its price, as well as the delivery date, delivery fee, pick-up date, damage waiver charges and taxes.
Q11. How do you calculate the number of, say, plates someone will need?
A11. It depends on the service. Your wedding planner or caterer will know exactly how much coverage you’ll need, but a good rule of thumb is to have five percent more pieces on-hand for a seated dinner. For a cocktail hour, you’ll need at least three glasses for each person.
Q12.  Do customers ever rent from multiple rental companies?
A12. We don’t recommend it, because it makes everyone’s work more complicated. The last thing you need is to try to figure out which things belong to which company at one o’clock in the morning. If something is delivered to the wrong company, you’ll probably be charged a late fee; then you’ll have to figure out how to get it back to them.  If we don’t have something you need in our inventory, we will try and get it for you.
Q13.  Do we need to be present for deliveries and pickups?
A13. You do not need to be present, however, you should give us a contact number and a safe, dry place to leave your rentals.  Always, always check your equipment upon your arrival to be sure everything you ordered is there.  If it is NOT there, you must call the 24 hour pager number, if after hours, to let your rental company know.
Q14.  Do we need an appointment to visit your showrooms?
A14. While an appointment is not required, you may wish to make an appointment so that our sales staff can give you their undivided attention and help you with everything you need for your event.