Special Services & Add-On Support

At Classic Party Rentals, we know events rarely go exactly by the book. That’s why we offer a range of flexible services to help meet your unique needs. From tight delivery/pickup timeframes to last-minute changes, our team is here to support you.

These services are offered on a limited, first-come, first-served basis and are designed to help when you need more time, flexibility, or hands-on assistance. We will always do our best to honor last-minute requests, but availability depends on our existing event schedule. The earlier you reach out, the more we can do for you!

Priority Delivery & Pickup Windows

Want to plan your day around our arrival? Venue with pesky restrictions? We’ve got you covered:

Priority 1 — 30-Minute Window: $150
Guaranteed within a 30-minute window during standard business hours (8:30AM–5:00PM).
Priority 2 — 2-Hour Window: $125
Choose from: 8:30–10:30AM, 10:30AM–12:30PM, 12:30–2:30PM, or 2:30–4:30PM.
(Last window honored until 5:00PM.)
Priority 3 — 4-Hour Window: $100
Choose from: 8:30AM–12:30PM or 12:30–4:30PM.
(Last window honored until 5:00PM.)
Priority 4 — Standard/Flex: No additional fee

Our standard/flex service includes a full-day delivery window 1-3 business days before your event and full-day pickup window 1-3 business days after your event. We’ll confirm your delivery/pickup day the week of, and we’ll call or text when we’re on the way! This gives you extra time to setup and breakdown your rentals at no extra charge!

Rush & Expedited Services During Normal Business Hours

Most events are planned weeks or months in advance, but we know that unexpected needs arise. When they do, we’ll do everything we can to accommodate:

Next Business Day Delivery or Pickup: $200
Need it ASAP? We’ll prioritize your order for next-business-day delivery or pickup—even if it’s a brand-new order or a last-minute addition.
Same Day Delivery or Pickup: $300
When you need it now, we’ll move mountains to make same-day delivery or pickup happen whenever our schedule allows.
Next Day Will Call: $35
Fast-track your order for next-business-day pickup at our Burge Avenue warehouse.
Same Day Will Call: $75
For those urgent needs—we’ll do our best to prepare your order for same-day pickup from our Burge Avenue warehouse.
Week-Of Production Labor: $50
Added to orders requiring fulfillment within the same calendar week they are placed.

Weekend & After-Hours Support

Need us outside of regular hours? No problem—we’re here to help:

Emergency? The caterer broke a rack of glasses, something’s missing, or the unexpected happens—CALL US! Dial 804-743-7980 and press 9 to bypass the auto attendant and reach our on-call coordinator. Please note that you are unable to place a new order or make a payment via our emergency line.
Saturday Morning Delivery or Pickup (9AM–1PM): $100
Early weekend events? No problem. This service ensures your items arrive or are picked up between 9:00AM and 1:00PM on Saturday, giving you peace of mind and a head start on setup or clean-up.
After-Hours Delivery or Pickup: $300 per truck
When your event starts early or ends late, we’re ready to work around your schedule. This service includes delivery or pickup of equipment Monday–Friday between 5:00PM–8:30AM, Saturdays before 9:00AM or after 1:00PM, and anytime on Sunday.
Holiday Service: $500 per truck
For events that can’t pause for a holiday, we’re still here for you. This service includes delivery or pickup on days our offices are closed (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day).
After-Hours Warehouse Access: $150
Sometimes plans run late—or start early! If you need to swing by for a new pickup, drop off, or to add to an existing order outside our normal hours, we’ll do our best to accommodate. This fee covers the additional labor to open our facility Monday–Friday between 5:00PM–8:30AM, Saturdays before 9:00AM or after 1:00PM, and anytime on Sunday.

Setup & Breakdown Services (Must Be Scheduled in Advance)

We’re happy to do the heavy lifting. We know event setups and breakdowns can be hectic. Let us know in advance if you’d like us to take care of it—we’re happy to help!

Tables: $2.50 to set up, $2.50 to break down
Chairs: $1.00 to set up, $1.00 to break down
Chairs with Cushions: $2.00 to set up, $2.00 to break down
Linens: $2.00 to set up, $2.00 to break down

On-Site Labor & Unexpected Challenges

Sometimes things don’t go quite as planned. We’re happy to provide support on-site, including chair stacking, stair navigation, dock wait time, or other event needs.

On-Site Labor: $100/hr per person (1-hour minimum)
This fee may also apply after the fact if there are unknown obstacles at the venue or if rentals are not ready for pickup.

To avoid additional labor charges, please ensure:

Glassware is emptied, lip-down, and in correct racks
Plates are scraped and returned to proper racks
Flatware is rinsed and placed in tubs
Folding chairs are stacked on dollies (25 high for padded, 50 high for vinyl)
Stacking chairs have cushions removed and bagged, and are stacked 7 high
Banquet tables have legs folded and are stacked

If breakdown is not complete and we have time, we will complete it and charge the applicable breakdown fees. However, if we don’t have time, we will leave the items and reschedule pickup. The following fees will be added:

Second Attempt Pickup Fee equal to 50% of your original labor and delivery fee
A One-Day Additional Rental Charge, per day the rentals are in your possession

Changes & Cancellations

We understand that plans change! Here’s what you need to know:

Rescheduling: Need to move your event? No problem! Just let us know at least 6 business days before the outbound date from our warehouse, and we’ll apply any payments to your new date (subject to availability). Special orders and permit fees are not refundable or transferable.
Changes to Your Order: If you need to adjust your order, we’re happy to help! You can make changes with no extra cost up to 10 days before your order leaves our warehouse. Additional restrictions apply to special order items and will be noted on your order confirmation. If your order has already been packed, a 50% restocking fee for any items removed will be added to your total. Updates to your order made 10 days or less before your order leaves our warehouse, resulting in a negative balance, will not be refunded.
Cancellations: If you cancel within 5 days of the outbound date, any payments will be forfeited. We understand that things happen, and we’ll do our best to work with you if the situation allows.

We’re here to help, so if you need anything last-minute, just reach out—we’ll do our best to accommodate!

Questions? Special Requests?

Just ask! If there’s something you don’t see here, we’re happy to explore solutions that work for your event. We’re your partner in making things easy, smooth, and stress-free.

We mean it when we say: “Keep the Freakin’ Out for the Dancefloor!”