Special Services & Add-On Support

At Classic Party Rentals, we know events rarely go exactly by the book. That’s why we offer a range of flexible services to help meet your unique needs. From tight delivery/pickup timeframes to last-minute changes, our team is here to support you.

These services are offered on a limited, first-come, first-served basis and are designed to help when you need more time, flexibility, or hands-on assistance. We will always do our best to honor last-minute requests, but availability depends on our existing event schedule. The earlier you reach out, the more we can do for you! Please note that these fees are in addition to standard round-trip labor and delivery charges and will be listed as a separate line item on your order confirmation.

Priority Delivery & Pickup Windows

Service	Fee	Description
Priority 1 — 30-Minute Window	$150	Guaranteed within a 30‑minute window during standard business hours (8:30 AM–5:00 PM).
Priority 2 — 2‑Hour Window	$125	Choose from: 8:30–10:30 AM, 10:30 AM–12:30 PM, 12:30–2:30 PM, or 2:30–4:30 PM. (Last window honored until 5:00 PM.)
Priority 3 — 4‑Hour Window	$100	Choose from: 8:30 AM–12:30 PM or 12:30–4:30 PM. (Last window honored until 5:00 PM.)
Priority 4 — Standard/Flex	No additional fee	Our standard/flex service includes a full-day delivery window 1–3 business days before your event and full-day pickup window 1–3 business days after your event. We’ll confirm your delivery/pickup day the week of, and we’ll call or text when we’re on the way! This gives you extra time to setup and breakdown your rentals at no extra charge!

Rush & Expedited Services During Normal Business Hours

Service	Fee	Description
Next Business Day Delivery or Pickup	$200	Need it ASAP? We’ll prioritize your order for next‑business‑day delivery or pickup—even if it’s a brand‑new order or a last‑minute addition.
Same Day Delivery or Pickup	$300	When you need it now, we’ll move mountains to make same‑day delivery or pickup happen whenever our schedule allows.
Next Day Will Call	$35	Fast‑track your order for next‑business‑day pickup at our Burge Avenue warehouse.
Same Day Will Call	$75	For those urgent needs—we’ll do our best to prepare your order for same‑day pickup from our Burge Avenue warehouse.
Week‑Of Production Labor	$50	Added to orders requiring fulfillment within the same calendar week they are placed.

Weekend & After-Hours Support

Service	Fee	Description
Emergency	N/A	The caterer broke a rack of glasses, something’s missing, or the unexpected happens—CALL US! Dial 804‑743‑7980 and press 9 to bypass the auto attendant and reach our on‑call coordinator. Please note that you are unable to place a new order or make a payment via our emergency line.
Saturday Morning Delivery or Pickup (9AM–1PM)	$100 per truck	Early weekend events? No problem. This service ensures your items arrive or are picked up between 9:00 AM and 1:00 PM on Saturday, giving you peace of mind and a head start on setup or clean‑up.
After‑Hours Delivery or Pickup	$300 per truck	When your event starts early or ends late, we’re ready to work around your schedule. This service includes delivery or pickup of equipment Monday–Friday between 5:00 PM–8:30 AM, Saturdays before 9:00 AM or after 1:00 PM, and anytime on Sunday.
Holiday Service	$500 per truck	For events that can’t pause for a holiday, we’re still here for you. This service includes delivery or pickup on days our offices are closed (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day).
After‑Hours Warehouse Access	$150	Sometimes plans run late—or start early! If you need to swing by for a new pickup, drop off, or to add to an existing order outside our normal hours, we’ll do our best to accommodate. This fee covers the additional labor to open our facility Monday–Friday between 5:00 PM–8:30 AM, Saturdays before 9:00 AM or after 1:00 PM, and anytime on Sunday.

Setup & Breakdown Services (Must Be Scheduled in Advance)

Item	Setup Fee	Breakdown Fee
Tables	$2.50 each	$2.50 each
Chairs	$1.00 each	$1.00 each
Chairs with Cushions	$2.00 each	$2.00 each
Linens	$2.00 each	$2.00 each

On-Site Labor & Unexpected Challenges

Service	Fee	Description
On‑Site Labor	$100/hr per person (1‑hour minimum)	This fee may also apply after the fact if there are unknown obstacles at the venue or if rentals are not ready for pickup. To avoid additional labor charges, please ensure: Glassware is emptied, lip‑down, and in correct racks Plates are scraped and returned to proper racks Flatware is rinsed and placed in tubs Folding chairs are stacked on dollies (25 high for padded, 50 high for vinyl) Stacking chairs have cushions removed and bagged, and are stacked 7 high Banquet tables have legs folded and are stacked
Second Attempt Pickup Fee	50% of original labor and delivery fee	Added if breakdown is not complete and we don’t have time to finish, requiring a rescheduled pickup.
One‑Day Additional Rental Charge	Per day the rentals are in your possession	This charge applies for each day the rentals remain in your possession after the scheduled breakdown.

Service

Fee

Description

On‑Site Labor

$100/hr per person (1‑hour minimum)

This fee may also apply after the fact if there are unknown obstacles at the venue or if rentals are not ready for pickup.
To avoid additional labor charges, please ensure:

Glassware is emptied, lip‑down, and in correct racks
Plates are scraped and returned to proper racks
Flatware is rinsed and placed in tubs
Folding chairs are stacked on dollies (25 high for padded, 50 high for vinyl)
Stacking chairs have cushions removed and bagged, and are stacked 7 high
Banquet tables have legs folded and are stacked

Second Attempt Pickup Fee

50% of original labor and delivery fee

Added if breakdown is not complete and we don’t have time to finish, requiring a rescheduled pickup.

One‑Day Additional Rental Charge

Per day the rentals are in your possession

This charge applies for each day the rentals remain in your possession after the scheduled breakdown.

Changes & Cancellations

We understand that plans change! Here’s what you need to know:

Service	Fee	Description
Rescheduling	N/A	Need to move your event? No problem! Just let us know at least 6 business days before the outbound date from our warehouse, and we’ll apply any payments to your new date (subject to availability). Special orders and permit fees are not refundable or transferable.
Changes to Your Order	Varies	If you need to adjust your order, we’re happy to help! You can make changes with no extra cost up to 10 days before your order leaves our warehouse. Additional restrictions apply to special order items and will be noted on your order confirmation. If your order has already been packed, a 50% restocking fee for any items removed will be added to your total. Updates to your order resulting in a negative balance made 10 days or less before your order leaves our warehouse will not be refunded.
Cancellations	Varies	If you cancel within 5 days of the outbound date, any payments will be forfeited. No refund or credit is due to you. If you cancel no less than 6 days prior to the outbound date, your initial deposit will be forfeited and no refund or credit will be due to you. To avoid losing your deposit, consider rescheduling, even it it is for another purpose. We understand that things happen, and we’ll do our best to work with you if the situation allows.

We’re here to help, so if you need anything last-minute, just reach out—we’ll do our best to accommodate!

Questions? Special Requests?

Just ask! If there’s something you don’t see here, we’re happy to explore solutions that work for your event. We’re your partner in making things easy, smooth, and stress-free.

We mean it when we say: “Keep the Freakin’ Out for the Dancefloor!”